THE CREATIVE BANK SERVICES AGREEMENT

This agreement is entered into between the purchaser (“Client”) and Otherways LLC, doing business as Otherways Studio (“Company”). By purchasing The Creative Bank, Client agrees to the following terms.

1. DESCRIPTION OF SERVICES

The Creative Bank provides flexible access to creative services including brand design, web and asset development, visual updates, graphic production, email layout, and creative strategy. These services are delivered under the direction of Client, with Company serving as Creative Director and Lead Designer.

This agreement does not include operational execution such as content scheduling, backend tech support, or administrative tasks. All work must fall within Company’s creative scope.

2. REQUEST PROCESS

All work must be submitted through Company’s designated project request portal. Direct messages, emails, or texts are not considered valid submissions and will not be acknowledged.

Requests must be submitted by Monday at 2:00 PM Pacific to be eligible for completion within that week.

Each Client is assigned a recurring studio day, which will be communicated via email or noted in their designated dashboard or Notion workspace. Requests submitted after the Monday deadline will roll into their designated day the following week.

Meetings are not included in the bank of hours. If the Client requires a consultation or strategy meeting, this will be billed separately at the standard hourly rate or covered under a separate retainer agreement.

Any request submitted after Monday at 2:00 PM Pacific, or any request exceeding 2.5 hours of work with less than 2 weeks' written notice, may be subject to a 35% rush fee. Acceptance of rush work is at Company’s sole discretion and not guaranteed. Client will be notified of the fee before work begins.

3. WEEKLY USAGE LIMIT

Clients may use up to 2.5 hours per week.

To request more than 2.5 hours in a given week, Client must notify Company in writing at least 2 weeks in advance. Exceptions are granted only with written approval and are not guaranteed.

4. EXPIRATION & ROLLOVER

Purchased hours are valid for 6 months from the date of purchase. Unused hours expire at the end of that term and are non-refundable, non-transferable, and cannot be rolled over—unless topped up.

If additional hours are purchased before expiration, up to 2 unused hours from the original balance may roll over into the new term.

5. LOW BALANCE & TOP-UP POLICY

If the remaining balance drops below 2 hours, Company will issue a courtesy notice.
Work will pause until Client purchases a minimum of 5 additional hours at the current hourly rate. No exceptions will be made once the balance hits zero.

6. PAYMENT & TRACKING

All payments are final and non-refundable.

Client agrees not to initiate chargebacks or disputes with their bank or credit card provider for services rendered under this agreement. If a chargeback is initiated, Company reserves the right to pursue the full project fee, legal costs, and immediate termination of services. All payments are final and non-refundable.

Hours are tracked in 15-minute increments, including time spent on strategy, meetings, reviews, and execution.

Clients will receive a monthly time report or shared access to a live tracking dashboard (e.g., in Notion) to monitor usage and remaining time.

7. SUPPORT BOUNDARIES

Company will make every effort to complete requests on time if submitted properly and within scope. Company is not liable for delays caused by incomplete briefs, missed deadlines, or request overload.

This agreement does not include platform troubleshooting, tech support, or operational assistance. Company is only responsible for creative work and deliverables produced directly within the scope of this agreement.

8. TERMINATION

Client may discontinue use at any time, but no refunds will be issued.
Company reserves the right to terminate this agreement due to ongoing process violations, unprofessional behavior, or at Company’s sole discretion. In such cases, any remaining hours will be forfeited.

9. Intellectual Property & Confidentiality

Upon full payment, Client owns the final creative deliverables produced. Company retains ownership of all underlying tools, systems, templates, and unused concepts.

10. Governing Law & Venue

This agreement is governed by the laws of the State of Washington. Any disputes must be resolved in the courts of King County, Washington.

11. ACCEPTANCE OF TERMS

By submitting payment, Client agrees to all terms outlined in this agreement. Work will not begin until payment is received and all submission policies are followed.